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Blog
January 12, 2023
When you encounter some hair product problems and receive complaints from consumers, I hope you can keep calm.
If possible, let's study how to deal with these problems.
Are we based on a sincere attitude? Facing all our customers, there is a lot of content. I hope you can read it patiently. Thank you.
We have been in the hair business for more than ten years. All our clients share our values, and we love the hair business. Very willing to provide the best products and services to all customers who need hair products.
The first question is what is the best product?
We believe you all know that in recent years, customers are looking for unprocessed hair.
In fact, when a girl's hair is on her head, she never dyes or perms it. This kind of hair is the best.
This is what we call TOP RAW HAIR.
That's what you agree with, right?
Okay, next question.
Will the best products be tangle?
All girls' hair won't be tangled when her hair is short, whether she is from China, Brazil or India.Why is this?
That's because their short hair is easy to clean and comb.It only takes a short time to comb from the root of the hair a few times.This is the easiest time to care for your hair.
When the length of hair exceeds 18 inches, will it be tangled?
When they haven't been cleaned and combed for more than a week, their hair will become very rough, no longer silky, and they will be tangled when combing from the root to the tail.They will be upset and complain about it, just like our end customers.
The difference is that their hair grows on their own, and they won't tell themselves that my hair is too bad, while our customers pay for it, and they will think that the hair they bought is too bad for the first time.
So most girls don't let their hair grow very long, and 26-28-30inch hair is very rare, because it takes too much time to clean and care every time, and it can't be combed from the root several times like short hair.
When the same thing happens, our end consumers will complain to our sellers.This is the most common problem we have encountered in the hair industry for more than ten years, and all our customers have encountered this problem.
But it doesn't mean that customers are right if they don't complain, and customers' complaints are wrong.Because this is a problem of consciousness, the root cause is that they don't know hair professionally. When they complain, what they really need is to comb and clean themselves like vendor girls, or our salon shop can help them maintain and care for them.
Do you agree with me .